Returns Policy


Returns and exchanges must be authorised by your Mooeasy and are subject to the following conditions:

  1. Returns of stocked items that are incorrectly ordered may be accepted within 3 days from date of delivery.
  2. Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted. This will be at the discretion of supplier and restocking fees of 20-35% applies.
  3. Returned products must be send back to Mooeasy and will incur freight charges back to supplier
  4. Proof of purchased must be provided
  5. Returned products must be of saleable condition with original packaging, unless the issue relates to faulty product or the product is under warranty.
  6. Returned products may be subject to manufacturer’s warranty condition

Replacement or refund will be subject to these conditions:

  1. Replacement products will be of a similar type or amount paid to the product originally supplied, subject to availability.
  2. Refunds will be in the same form as your original payment.
  3. We will take into account how much time has passed since you bought the product considering the following factors; type of product, how you are likely to use the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.